Report Center troubleshooting

My report is empty or missing data

If you just connected Amazon, your data may still be syncing. Look for a sync banner on the Reports page and check back a little later. Data syncs once per day.
Make sure the right Amazon connection is in place. Open Settings and confirm your Selling Partner API connection is active and has a recent sync time.
If you expected advertising metrics (spend, ACoS, ROAS) and do not see them, you may not have connected Amazon Advertising. Connect it from Settings.

My numbers look out of date

Report Center refreshes once per day. The latest figures reflect your most recent nightly sync. Real-time data is not available yet.

A connection expired or stopped syncing

Open Settings and check your connected Amazon accounts. If a connection shows an expired or revoked status, reauthorize it. Your data resyncs after you reconnect.

I was signed out unexpectedly

For your security, sessions expire after a period of inactivity. Sign back in, and you will be returned to the page you were on.

A teammate still has access after I removed them

Removing a teammate does not automatically turn off share links they created. Go to the report's share settings and revoke any links that should no longer work.

My scheduled report did not arrive

Scheduling is in beta and automated email delivery is still being finalized, so scheduled sends are not fully reliable yet. For now, open the report and export it manually.

Still stuck?

Reach out to the MixShift team with your organization name and the report you were working on, and we will help.

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