Check your data health

If a report looks off, the first question is always the same: is the data behind it current? The Data Hub page answers that in one glance, without a support ticket.

Data Hub is in beta and is visible to organization Owners and Admins.

Open Data Hub

Go to the Data Hub page in your account area. If you belong to more than one organization, you see the one you are currently working in.

What each section tells you

• Connector health. The state of your Selling Partner and Advertising connections. If one has expired, this is where it shows first, with the option to reconnect.
• Merchant sync status. One row per connected merchant: when it last synced and whether the latest sync succeeded.
• Task health. Whether the background sync jobs are running normally.
• Table freshness. How current each data table is, so you can tell "the sync ran" apart from "the data is up to date."

Reading it when something is wrong

1. A report looks empty or stale? Check connector health first. An expired connection pauses syncing for that merchant.
2. Connection healthy but a merchant looks behind? Check its row in merchant sync status; the latest run may have failed and will retry.
3. Everything green but numbers seem old? Check table freshness. Data updates once per day, so "through yesterday" is normal.

Notes

• Data Hub shows the state of your own organization only.
• If a connection repeatedly fails after reconnecting, contact support; that is not something you can fix from your side.

Related

• How MixShift keeps your data fresh
• Report Center troubleshooting