# Contact MixShift support

Stuck, or found something that looks wrong? Reach us here:

- **Email:** support@mixshift.io
- **Contact form:** the Contact page on mixshift.ai (pick the product your question is about)

## What to include

The fastest fixes come from specific reports. Include what you can of:

1. **Where you were.** The product and page (for example "Report Center, the export screen").
2. **What you did, what you expected, what happened instead.** Three short sentences beat a paragraph.
3. **The specifics.** Brand, marketplace, date range, and metric if your question is about numbers. A screenshot helps more than a description.
4. **When it happened**, with your time zone.

## Data questions

If your question is "this number looks wrong," first see [Why don't my numbers match Seller Central?](/knowledge-base/report-center/troubleshooting/numbers-dont-match-seller-central) It resolves most cases. If yours survives that article, send us the single day, marketplace, and metric you compared, and we will trace it through the pipeline.

## Related

- [Report Center troubleshooting](/knowledge-base/report-center/troubleshooting/troubleshooting)